1333ok Privacy Policy

1. Who We Are and How to Contact Us

1333ok operates the online casino and sports betting platform accessible at https://1333ok.app (the "Platform"). For the purposes of this Privacy Policy, 1333ok acts as the data controller in respect of all personal data collected through the Platform.

If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact our dedicated privacy team by email. Our contact address for all privacy-related matters is: [email protected]. We aim to acknowledge all privacy queries within 48 hours and to provide a substantive response within 30 calendar days.

We encourage you to review this Privacy Policy periodically, as we may update it from time to time. Whenever material changes are made, we will update the "Last Updated" date at the top of this page and notify active account holders via the registered email address or through an in-platform notification.

2. Personal Data We Collect

We collect personal data in two principal ways: information you provide to us directly, and information collected automatically as you use the Platform.

Information you provide directly:

• Registration data: Full legal name, date of birth, email address, mobile phone number, and residential address (including city, for example Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, or Barisal).
• Identity verification (KYC) documents: Government-issued photo identification (National ID card, passport, or driving licence), proof of address documents, and, where required, proof of source of funds.
• Payment data: Mobile financial service account numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and transaction references. We do not store full card numbers on our servers.
• Account profile data: Username, communication preferences, responsible gaming settings (deposit limits, time-out periods, self-exclusion status), and any correspondence you send to our support team.
• Voluntarily submitted data: Any additional information you choose to provide when contacting support, participating in surveys, or responding to promotional communications.

Information collected automatically:

• Device and technical data: IP address, device type, operating system version, browser type and version, and screen resolution.
• Usage data: Pages visited, games played, wagers placed, session duration, click-through patterns, and feature interactions.
• Location data: Country and region-level location inferred from your IP address, used solely for compliance and fraud prevention purposes. We do not collect precise GPS location data.
• Cookies and similar technologies: Session cookies (essential for platform function), analytics cookies (to understand usage patterns), and preference cookies (to remember your settings). Please see Section 9 for full details on our cookie practices.

3. How We Use Your Personal Data

1333ok uses your personal data only for the purposes listed below. Each purpose is supported by a defined lawful basis under applicable data protection principles:

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or unless required to do so by law.

4. When and With Whom We Share Your Data

1333ok shares your personal data only with carefully selected third parties where it is necessary to deliver our services, comply with legal obligations, or protect the safety and integrity of the Platform. We do not sell your data. The categories of recipients are as follows:

• Payment processors: bKash, Nagad, Rocket, Upay, and partner banks receive the minimum data necessary to process your deposit or withdrawal transaction. These providers operate under their own privacy policies and are subject to applicable financial regulations.
• Identity verification providers: Third-party KYC service providers who assist in verifying the authenticity of identity documents submitted by players. These providers process data only on our instructions and under contractual data protection obligations.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical session data to facilitate gameplay. They do not receive your full identity or payment information.
• Analytics and security services: Service providers that assist with platform analytics, fraud detection, and cybersecurity. All such providers are bound by data processing agreements that restrict their use of your data.
• Legal and regulatory authorities: Where we are required by applicable law, court order, or regulatory directive, we may disclose your personal data to law enforcement agencies, financial regulators, or other government bodies. We will only do so to the extent strictly required and will, where legally permitted, notify you of such a disclosure.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 1333ok's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any changes to this Privacy Policy that may result.

All third-party service providers who process personal data on our behalf are required to implement appropriate technical and organisational security measures and are prohibited from using your data for their own independent purposes.

5. Data Retention

We retain your personal data for no longer than is necessary for the purposes for which it was collected. Our principal retention periods are as follows:

• Active account data: Retained for the duration of your account plus a minimum of five (5) years following account closure, to comply with financial record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC documents: Retained for the duration of your account and for at least five (5) years after account closure. In the event of a suspicious activity report or ongoing investigation, records may be retained for longer as required by law.
• Support correspondence: Retained for three (3) years from the date of the last interaction, unless the correspondence relates to a dispute or legal claim, in which case it is retained until that matter is fully resolved plus two (2) years.
• Marketing preferences and analytics data: Retained for up to two (2) years from the date you last interacted with the Platform, or until you withdraw consent to marketing communications.
• Self-exclusion records: If you self-exclude from the 1333ok platform, your exclusion record is retained indefinitely to prevent re-registration during the exclusion period and to ensure the effectiveness of your responsible gaming choice.

Once a retention period has expired and there is no overriding legal reason to retain the data, we will securely delete or anonymise it in accordance with our data destruction procedures.

6. How We Protect Your Data

1333ok takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data fields (including payment references and identity document images) at rest in our databases.
• Strict access controls ensuring that only authorised 1333ok personnel with a legitimate business need can access personal data, governed by role-based permission systems.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Multi-factor authentication requirements for all internal systems that store or process personal data.
• Comprehensive incident response procedures to detect, contain, and report any personal data breach in accordance with applicable notification obligations.

While we take every reasonable precaution to protect your data, no internet-based service can guarantee absolute security. You also have a role to play: please keep your 1333ok login credentials confidential, use a strong and unique password, and contact us immediately at [email protected] if you suspect your account has been compromised.

7. Your Data Rights

As a 1333ok player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and we will respond within 30 calendar days.

Please note that some rights are subject to exceptions — for instance, we cannot erase data that we are legally required to retain for financial compliance purposes. Where we are unable to fulfil a request in full, we will explain the reason clearly and outline any partial steps we are able to take.

8. Marketing Communications

With your consent at the time of registration (or subsequently updated through your account settings), 1333ok may send you promotional communications by email or SMS regarding new games, seasonal promotions such as those tied to BPL cricket season, Eid, Pohela Boishakh, and other relevant events, as well as personalised bonus offers.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences within the "My Account" section of the Platform.
• Clicking the "Unsubscribe" link included in any marketing email we send you.
• Contacting us directly at [email protected] with the subject line "Unsubscribe".

Withdrawing consent to marketing communications will not affect the lawfulness of processing carried out before your withdrawal, and it will not prevent us from sending you essential service-related communications (such as deposit confirmations, withdrawal notifications, security alerts, or responses to your support queries).

9. Cookies and Tracking Technologies

1333ok uses cookies and similar technologies to ensure the Platform functions correctly, to enhance your experience, and to gather anonymised usage statistics. The categories of cookies we use are as follows:

• Strictly necessary cookies: Essential for the Platform to operate. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking core Platform functionality.
• Performance and analytics cookies: These collect anonymised data about how players interact with the Platform — which pages are most visited, how long sessions last, and where users encounter errors. This data helps us improve the Platform experience. No personally identifiable information is included in analytics data.
• Functionality cookies: These remember your preferences, such as your chosen language, notification settings, and responsible gaming configuration, so you do not have to reset them every time you visit.
• Targeting and personalisation cookies: Used to deliver game and promotional recommendations relevant to your demonstrated interests. These cookies are only set if you have consented to personalisation.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain categories of cookies may affect your experience on the Platform. For full details on managing cookies, consult your browser's help documentation.

10. Protection of Minors

The 1333ok Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under 21 years of age. Age verification is a mandatory part of our registration and KYC process.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor in your care has registered an account on 1333ok, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11. Third-Party Links and Services

The 1333ok Platform may reference or integrate with third-party services such as payment processors (bKash, Nagad, Rocket, Upay) and game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others). These third parties operate under their own privacy policies, which we encourage you to review. 1333ok is not responsible for the data practices of third-party providers and cannot guarantee the privacy standards of services outside our direct control.

Payments processed through bKash, Nagad, Rocket, or Upay are subject to those providers' own terms and privacy notices, which you should read before using their services. 1333ok transmits only the minimum data required to initiate and confirm transactions with these providers.

12. Changes to This Privacy Policy

1333ok reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or the services we offer. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to the email address registered to your account (for significant changes).
• Display a prominent in-platform notice drawing your attention to the updated policy.

Your continued use of the Platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should cease using the Platform and may request account closure by contacting [email protected].

We recommend bookmarking this page and checking it periodically to stay informed of how 1333ok protects your personal information.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise a data right, want to report a potential data breach, or have a concern about how 1333ok has handled your personal information, please reach out to our privacy team at the following address:

Email: [email protected]

Please include "Privacy Policy Enquiry" or "Data Rights Request" in the subject line of your email so that our team can route your message to the appropriate person promptly. We are committed to responding to all privacy-related correspondence within 30 calendar days of receipt.